Return and Refund Policy
Thank you for shopping at our store. We are committed to providing the best service to our customers. To ensure your shopping experience goes smoothly, we have the following return and refund policy:
DAMAGED OR INCORRECT PRODUCTS
Mistakes happen. We’re all human. So, if you received an incorrect product, we will work with you to get the correct items sent out without any cost to you. We apologize that you have received a damaged product. Quality and Care are core values here, so we will handle all claims promptly.
What are the restocking fees?
No restocking fees
How can customers return products?
By mail
How will customers get the return label?
For defective products: Download/print
For customer remorse: Customer responsibility
The product conditions we allow for returns:
New
Return shipping costs
No charge when the product is incorrect, damaged by the carrier, or otherwise defective. But, when any customer mistakenly buys any product on another color, or brand. That time customers will responsible for the actual cost of shipping for the said item.
REFUND
We will notify you via mail once we’ve received your return, and let you know it was approved or not. If your return item is approved, you’ll be automatically refunded on your original payment method.
Exchange of Goods:
- We are willing to exchange goods if the item you received is not as ordered or damaged beyond shipping.
- Please inform us within a maximum of 2 days after you receive the item.
- To initiate the exchange process, please contact us via email and attach clear photo evidence of the item that is not as ordered or damaged.
- Upon receiving your complaint, we will conduct an investigation within a maximum of 5 working days.
- Afterward, we will resend a new product that matches your order and is in good condition.
Refund Policy:
- The conditions for a refund are the same as for exchanging goods above.
- You are also required to return the item you received to our address.
- Shipping costs for returning the item will be your responsibility as the buyer.
Please note that:
- Returned items must be in the same condition as when you received them.
- The refund process will be initiated after we receive the returned item and conduct a check of its condition.
- We are not responsible for damage caused by improper use or negligence in care.
We hope you are satisfied with your purchase from our store. If you have any further questions or need assistance, please feel free to contact us via email or our customer service.
Thank you for your trust in us.
Sincerely,
Flazzstore Indonesia